At West Eleventh, we take immense pride in the quality and craftsmanship of our jewelry pieces. We are committed to providing you with exceptional products and outstanding customer service. To ensure your complete satisfaction, we offer a comprehensive warranty on all our jewelry items.

Warranty Coverage:

We provide a 60-day warranty on all our items from the date of delivery. This warranty covers the following:

1. Damage: We will replace any jewelry item that arrives in a damaged condition, subject to verification by our team.

Warranty Terms and Conditions:

1. Notification: To claim the warranty, you must notify us within 30 days of the delivery date. Please contact our customer support team at westeleventh@outlook with your order details and a description of the issue.

2. Return of the Item: In certain cases, we may require you to return the damaged item to us. Our customer support team will guide you through the return process.

3. Exclusions: The warranty does not cover damages caused by improper handling, accidental damage, misuse, abuse, or normal wear and tear.

4. Replacement: In case the exact jewelry piece is unavailable, we will offer you an alternative item of equal value or store credit.

5. Shipping: If a replacement is required, we will cover the shipping costs for sending the new item to you. 

Jewelry Care

As all of these pieces are handmade and vintage, please follow these care instructions to keep your bolos looking beautiful.

- To slide the bolo up and down we recommend placing one finger on the top of the pendant and one behind. Do NOT pull by the tips.
- If wet, store in a a non-humid area and away from other metals
- Because all bolos are genuine cowhide, there may be some shedding of the leather as you slide the pendant up and down. This will decrease over time.
- Handle with love & care